Information on exercising the right of withdrawal & Standard withdrawal form
The consumer has a right of withdrawal under the following terms, provided that the consumer is a natural person who concludes a legal contract for personal purposes and that such contract may not be attributed to this consumer’s business or independent professional activity.
A. Information on exercising the right of withdrawal
You have the right to withdraw from this contract without grounds within fourteen days.
The withdrawal period is fourteen days after the day you or a third party, other than the carrier and appointed by you, physically take possession of the goods.
To exercise the right of withdrawal you must send a notification of your decision to withdraw to Caves Wengler S.A., 2, Rue Neuve, L-6581 Rosport, Phone (+352) 73 03 73, Email: firstname.lastname@example.org using a clear and non-ambiguous wording (e.g. a letter sent by post, fax or email). You can also use the standard withdrawal form provided below, without this being mandatory.
For the deadline to be met, you only need to send your notification regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.
If you withdraw from this contract, we will refund all payments received from you, without excessive delay and, in any event, no later than fourteen days from the day we are informed of your decision to withdraw from the present contract. We will make the refund using the same payment method as the one you used for the initial transaction, unless you expressly agree to a different method without such refund resulting in any charge for you. We may defer the refund until we have received the goods or until you have provided proof of the return shipment of the goods, the applicable date being that of the first of these events.
You must return the goods without undue delay and, in any event, no later than fourteen days after you have communicated your decision to withdraw from this contract. This deadline is deemed to be met if you return the good before the expiry of the 14-day period.
You will have to cover the direct costs of returning the goods. The direct return costs for goods which, by their nature, cannot be sent back by mail (delivery by carrier), are estimated at a maximum of around 30 Euro.
You are only liable for the depreciation of the goods resulting from manipulations other than those necessary to establish the type, characteristics and proper functioning of the goods.
Please avoid any damage and contamination of the goods and, if possible, return the goods in their original packaging together with any accessories and packaging components. Please use protective over-packaging. Should you no longer have the original packaging, please choose the appropriate packaging to ensure adequate protection against transport damage. Please note that the above general provisions are not conditional for exercising the right of withdrawal.
B. Standard withdrawal form
Please complete and return this form only if you wish to withdraw from the contract.
Caves Wengler S.A., Société Anonyme
2, Rue Neuve
Tel: (+352) 73 03 73
Fax: (+352) 73 01 68
I/we (*) hereby inform you of my/our(*) withdrawal from the contract regarding the sale of the product (*)/the service (*) specified below :
Ordered on (*)/received on (*) ____________ / received on (*) __________________
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if the present form was submitted in paper form)
(*) Cross out non-applicable wording.